Charles Street Terminal Visioning

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The Region of Waterloo and City of Kitchener are working towards a vision for a mixed-use development on the former Charles Street Terminal site, in the heart of downtown Kitchener. This vision will be informed by environmental and technical findings, financial modeling and community engagement.

Located at 15 Charles Street West, the property occupies a key location in downtown Kitchener. With a footprint of 10,470 square meters (1.047 hectare / 2.59 acres in size), the size and location of the property make the future use of this site an important discussion point for the community.

Based on the strategic direction of the Region of Waterloo and the City of Kitchener, and determined by the community, the site's four guiding priorities include:

  1. Affordable housing options
  2. Climate action
  3. Equity, diversity and inclusion
  4. A thriving economy

Technical studies to date include completion of a property boundary survey to understand current physical infrastructure on the site, as well as Environmental and geotechnical work to understand the make-up of the soil, and the presence of any contaminants in the ground or groundwater as a result of previous and/or surrounding uses.


Visioning the future use of Charles Street Terminal

Community engagement beginning in 2021, including community-inspired feedback led by Land Back Camp, included aligned support for the project’s guiding priorities, emphasized community needs and ambitions across downtown Kitchener, and provided site-specific features to be reflected in preliminary design concepts.

Engagement phases to date include:

  • Phase 1: Project Priorities - Public Engagement
  • Phase 2: Identifying Needs - Community Engagement
  • Phase 3: Identifying Site-Specific Features - Equity-focused Engagement, Community and Interest Holder Consultation


Phase 4: Designing the Vision

Phase 4 focuses on creating preliminary design concepts for the Terminal Lands, guided by community input, that reveals the potential for a sustainable, human-scale redevelopment vision around Charles Street and downtown Kitchener. The established preliminary design concepts will guide future decision-making and redevelopment plans in early 2025.

Design Firm

Brook McIlroy (BMc), an award-winning and interdisciplinary design firm, is leading Phase 4 of the Charles Street Terminal Visioning Project. For more information on Brook McIlroy, please visit their website https://brookmcilroy.com/

Leveraging the diverse building fabric surrounding Charles Street and downtown Kitchener, the project will ensure that future buildings and open spaces promote a memorable, people-focused, sustainable, and human scale community environment. The Charles Street Terminal Lands offers an extraordinary contemporary growth opportunity, that will have a positive regenerative effect on the surrounding mixed-use neighbourhood within downtown Kitchener.

Design Process

BMc has thoroughly reviewed existing policies, frameworks and community feedback from earlier engagement phases, ensuring the designs are informed by the extensive efforts from community and City and Regional staff. The developed design concepts will ensure to reflect community input and the local context. In addition, BMc will conduct engagement for Phase 4 of the project, which will continue to inform the visioning for the project.

Incorporating Indigenous Cultural Knowledge and Placekeeping

A key part of this project is the involvement of Brook McIlroy’s Indigenous Design Studio. BMc and its Indigenous Design Studio is committed to embedding Indigenous feedback, honoring the Truth and Reconciliation Commission's Calls to Action. This work includes:

  • Indigenous Space Needs Assessment Review
  • Incorporate Indigenous cultural knowledge and community-led engagement work conducted by O:se Kenhionhata:tie LandBack Camp
  • Conduct Indigenous-Focused Workshops: These workshops aim to incorporate Indigenous perspectives and practices into the design process. Invitations to workshops will be sent directly to Indigenous interest holders who have expressed interest and consent to be engaged in this work.


Community Engagement and Public Feedback – Upcoming Activities

The public will have several opportunities to provide comments and feedback on the draft design concepts for the Terminal Lands in the upcoming months. Phase 4 will include the following opportunities for public feedback:

Design Workshop – Charles Street Terminal Visioning
Friday, November 8 1:00 PM - 4:00 PM
Downtown Kitchener community members and interest holders are invited to a collaborative design workshop to discuss and contribute to the design aspects of the Charles Street redevelopment project.This is a unique opportunity to collaborate with others, share ideas, and ensure the redevelopment reflects the needs and priorities of the community. The workshop will focus on specific design elements—such as pathways, green spaces, gathering areas, and building massing—through interactive group activities.

Pop-up Public Input Sessions

November 21st 4:00 PM – 8:00 PM at Kitchener City Hall Rotunda Space
November 30th 9:30 AM – 11:30 AM at the Kitchener Market
Join us at a pop-up public input session to learn about and provide feedback on the Charles Street redevelopment design options. Residents and community members will have the opportunity to review design concepts, ask questions, and share their thoughts with the project team. These sessions will gather feedback from the community to ensure the designs meet local needs and aspirations.

Online Survey: Provide Feedback on Preliminary Design Concepts for the Charles Street Terminal Site
November 30th through December 16th, 2024
Phase 4 of the project focuses on preliminary design concepts that incorporate important technical considerations, city policies and guidelines, financial analysis and community input. These design concepts showcase the potential for a vibrant and sustainable site that strives to balance the project's financial viability with community’s needs and aspirations. It is important to note that these designs are not final; they serve as aspirational ideas to guide redevelopment planning in 2025.

View the design concepts and share your feedback through a survey on this project page from November 30 through December 16, 2024.

The Region of Waterloo and City of Kitchener are working towards a vision for a mixed-use development on the former Charles Street Terminal site, in the heart of downtown Kitchener. This vision will be informed by environmental and technical findings, financial modeling and community engagement.

Located at 15 Charles Street West, the property occupies a key location in downtown Kitchener. With a footprint of 10,470 square meters (1.047 hectare / 2.59 acres in size), the size and location of the property make the future use of this site an important discussion point for the community.

Based on the strategic direction of the Region of Waterloo and the City of Kitchener, and determined by the community, the site's four guiding priorities include:

  1. Affordable housing options
  2. Climate action
  3. Equity, diversity and inclusion
  4. A thriving economy

Technical studies to date include completion of a property boundary survey to understand current physical infrastructure on the site, as well as Environmental and geotechnical work to understand the make-up of the soil, and the presence of any contaminants in the ground or groundwater as a result of previous and/or surrounding uses.


Visioning the future use of Charles Street Terminal

Community engagement beginning in 2021, including community-inspired feedback led by Land Back Camp, included aligned support for the project’s guiding priorities, emphasized community needs and ambitions across downtown Kitchener, and provided site-specific features to be reflected in preliminary design concepts.

Engagement phases to date include:

  • Phase 1: Project Priorities - Public Engagement
  • Phase 2: Identifying Needs - Community Engagement
  • Phase 3: Identifying Site-Specific Features - Equity-focused Engagement, Community and Interest Holder Consultation


Phase 4: Designing the Vision

Phase 4 focuses on creating preliminary design concepts for the Terminal Lands, guided by community input, that reveals the potential for a sustainable, human-scale redevelopment vision around Charles Street and downtown Kitchener. The established preliminary design concepts will guide future decision-making and redevelopment plans in early 2025.

Design Firm

Brook McIlroy (BMc), an award-winning and interdisciplinary design firm, is leading Phase 4 of the Charles Street Terminal Visioning Project. For more information on Brook McIlroy, please visit their website https://brookmcilroy.com/

Leveraging the diverse building fabric surrounding Charles Street and downtown Kitchener, the project will ensure that future buildings and open spaces promote a memorable, people-focused, sustainable, and human scale community environment. The Charles Street Terminal Lands offers an extraordinary contemporary growth opportunity, that will have a positive regenerative effect on the surrounding mixed-use neighbourhood within downtown Kitchener.

Design Process

BMc has thoroughly reviewed existing policies, frameworks and community feedback from earlier engagement phases, ensuring the designs are informed by the extensive efforts from community and City and Regional staff. The developed design concepts will ensure to reflect community input and the local context. In addition, BMc will conduct engagement for Phase 4 of the project, which will continue to inform the visioning for the project.

Incorporating Indigenous Cultural Knowledge and Placekeeping

A key part of this project is the involvement of Brook McIlroy’s Indigenous Design Studio. BMc and its Indigenous Design Studio is committed to embedding Indigenous feedback, honoring the Truth and Reconciliation Commission's Calls to Action. This work includes:

  • Indigenous Space Needs Assessment Review
  • Incorporate Indigenous cultural knowledge and community-led engagement work conducted by O:se Kenhionhata:tie LandBack Camp
  • Conduct Indigenous-Focused Workshops: These workshops aim to incorporate Indigenous perspectives and practices into the design process. Invitations to workshops will be sent directly to Indigenous interest holders who have expressed interest and consent to be engaged in this work.


Community Engagement and Public Feedback – Upcoming Activities

The public will have several opportunities to provide comments and feedback on the draft design concepts for the Terminal Lands in the upcoming months. Phase 4 will include the following opportunities for public feedback:

Design Workshop – Charles Street Terminal Visioning
Friday, November 8 1:00 PM - 4:00 PM
Downtown Kitchener community members and interest holders are invited to a collaborative design workshop to discuss and contribute to the design aspects of the Charles Street redevelopment project.This is a unique opportunity to collaborate with others, share ideas, and ensure the redevelopment reflects the needs and priorities of the community. The workshop will focus on specific design elements—such as pathways, green spaces, gathering areas, and building massing—through interactive group activities.

Pop-up Public Input Sessions

November 21st 4:00 PM – 8:00 PM at Kitchener City Hall Rotunda Space
November 30th 9:30 AM – 11:30 AM at the Kitchener Market
Join us at a pop-up public input session to learn about and provide feedback on the Charles Street redevelopment design options. Residents and community members will have the opportunity to review design concepts, ask questions, and share their thoughts with the project team. These sessions will gather feedback from the community to ensure the designs meet local needs and aspirations.

Online Survey: Provide Feedback on Preliminary Design Concepts for the Charles Street Terminal Site
November 30th through December 16th, 2024
Phase 4 of the project focuses on preliminary design concepts that incorporate important technical considerations, city policies and guidelines, financial analysis and community input. These design concepts showcase the potential for a vibrant and sustainable site that strives to balance the project's financial viability with community’s needs and aspirations. It is important to note that these designs are not final; they serve as aspirational ideas to guide redevelopment planning in 2025.

View the design concepts and share your feedback through a survey on this project page from November 30 through December 16, 2024.

  • The Region of Waterloo in collaboration with the City of Kitchener, are working with Brook McIlroy consultants to explore redevelopment opportunities for the Charles Street Terminal (CST) lands in downtown Kitchener. We’re in Phase 4 of the project, focusing on preliminary design concepts that incorporate important technical considerations, city policies and guidelines, financial analysis and community input 

    These design concepts showcase the potential for a vibrant and sustainable site that strives to balance the project's financial viability with community’s needs and aspirationsIt is important to note that these designs are not final; they serve as aspirational ideas to guide redevelopment planning in 2025. 

    Here’s what you need to know before sharing your feedback: 
    This redevelopment aims to transform the Charles Street Terminal area into a vibrant, mixed-use space that serves community needs, with considerations for green space, connectivity, and sustainable design. Feedback from the community has shaped guiding principles that inform these concepts. For all project information visit https://www.engagewr.ca/charles-street-terminal-redevelopment where you can view a a full preliminary research report created Brook McIlroy. 

     Community engagement timeline: 

    • Phase 1Broad Community Survey on Values (establishing the four guiding priorities to guide redevelopment planning. These include: 1. Affordable housing options, 2. Climate action, 3. Equity, diversity and inclusion and 4. A thriving economy) 
    • Phase 2Identifying Community Need and Aspirations in Downtown Kitchener 
    • Phase 3: Interest Holder Visioning Labs, Expansion of the Working Group and Indigenous Community Engagement 
    • Phase 4 (current): Developing and refining design concepts through site analysis, financial modelling and engagement activities. 

    What’s included in the design concepts? 
    The designs consider key elements such as: 

    • Built form and height (striking a balance between density, livability, and enhancing the downtown neighborhood) 
    • Green spaces and sustainability (incorporating plants and eco-friendly elements to create a liveable space, with less impact on the environment). 
    • Circulation and connections (how pedestrians will access the site, making it welcoming and easy to get around) Include reference to the broader connections to existing networks like bike lanes, LRT. 
    • Mixed uses and programming (a site that includes different kinds of uses, identified through community engagement, such as housing, community and public space and retail space). 

    In addition to the above strategies, Brook McIlroy continues to further develop development phasing and site grading strategies to ensure the potential design concept strongly considers grading challenges on the site and future phasing for the potential development.

    Why your feedback matters: 
    This is an opportunity to create an inspiring and practical vision for the Charles Street Terminal lands to ensure preliminary design concepts align with community priorities. Your input will help refine these design concepts as we move toward redevelopment planning in 2025. 

    For more details on earlier project phases and reports, visit the project page at www.engagewr.ca/charles-street-terminal-redevelopment

    Thank you for helping us shape the future of this important downtown space!

    View designs and provide feedback
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  • CLOSED: This survey has concluded.

    The Region of Waterloo and City of Kitchener are working towards a vision for a mixed-use development on the former Charles Street Terminal site, in the heart of downtown Kitchener, and are actively seeking input from the downtown Kitchener community. This vision will be informed by environmental and technical findings, financial modeling and community engagement. 

    Located at 15 Charles Street West, the property occupies a key location in downtown Kitchener. With a footprint of 10,470 square meters (1.047 hectare / 2.59 acres in size), the size and location of the property make the future use of this site an important discussion point for the community. Based on the strategic direction of the Region of Waterloo and the City of Kitchener, and determined by the community, the site's four guiding priorities include:

    1. Affordable housing options
    2. Climate action
    3. Equity, diversity and inclusion
    4. A thriving economy

    Technical studies to date include the completion of a property boundary survey to understand current physical infrastructure on the site, as well as Environmental and geotechnical work to understand the make-up of the soil, and the presence of any contaminants in the ground or groundwater as a result of previous and/or surrounding uses. To read the summary of these technical and environmental studies, review the Technical Considerations section of the project page: https://www.engagewr.ca/charles-street-terminal-redevelopment

    Your informed survey response will enable staff to gather ideas across the community to ensure the successful redevelopment of the Charles Street Terminal site.

    This survey is open until March 1, 2024.

    Share Downtown Kitchener (DTK) Community - Charles Street Terminal Visioning Survey on Facebook Share Downtown Kitchener (DTK) Community - Charles Street Terminal Visioning Survey on Twitter Share Downtown Kitchener (DTK) Community - Charles Street Terminal Visioning Survey on Linkedin Email Downtown Kitchener (DTK) Community - Charles Street Terminal Visioning Survey link
  • CLOSED: This survey has concluded.

    The Region of Waterloo and City of Kitchener are working towards a vision for a mixed-use development on the former Charles Street Terminal site, in the heart of downtown Kitchener, and are actively seeking input from the community.

    Until mid-September, you can help the engagement team collect input and ideas on the future vision for the site by filling out this short, four-question survey. 

    We look forward to hearing what you have to say!


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  • CLOSED: This survey has concluded.

     The Charles Street Terminal has been a foundational element of the downtown Kitchener community for more than 30 years. Bus service ended at the site in 2019 and the site is currently under contract, serving the community as a COVID-19 testing facility. With the contract set to come to an end in the coming months, the Region of Waterloo and City of Kitchener are eager to begin conversations with the community about the potential redevelopment of the site.

    Located at 15 Charles Street West, the property occupies a key location in downtown Kitchener with close proximity to the new King Victoria Transit Hub and ION LRT. With a footprint of 10,470 square meters (1.047 hectare / 2.59 acres in size), the size and location of the property make the future use of this site an important discussion point for the community. 

    Based on the strategic plans of the Region of Waterloo and the City of Kitchener, four initial areas of consideration have been created to help guide the site redevelopment process. They include:

    1. Affordable housing options
    2. Climate action
    3. Equity, diversity and inclusion
    4. A thriving economy

    With these areas in mind, we would like to invite you to participate in a brief 5-10 minute survey on the values that will drive the redevelopment of the site. This survey will close for public feedback on December 31, 2021. 

    Thank you for taking the time to help shape the future of our community!


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Page last updated: 30 Nov 2024, 09:17 AM