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Service Experience Program Review

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Your Experience Matters!

The Region of Waterloo is reviewing how residents experience our services and we would like to include you, as a member of our community, in this ongoing project. We need to know what a good service experience looks like and feels like to you so that we can deliver better services to you and to others who live and work in Waterloo Region. We will use an equity-centred lens during our review to ensure the services we offer are accessible, inclusive and meet the needs of everyone in the community. We also want your experience to be consistent, so no matter what service you access, or how you access it, you receive a great experience each and every time!

We are partnering with Overlap Associates and Mending the Chasm to help us with this important work. Please follow this page to get important information about the project, how you can be involved and participate, and updates on the progress of this project.

Your Experience Matters!

The Region of Waterloo is reviewing how residents experience our services and we would like to include you, as a member of our community, in this ongoing project. We need to know what a good service experience looks like and feels like to you so that we can deliver better services to you and to others who live and work in Waterloo Region. We will use an equity-centred lens during our review to ensure the services we offer are accessible, inclusive and meet the needs of everyone in the community. We also want your experience to be consistent, so no matter what service you access, or how you access it, you receive a great experience each and every time!

We are partnering with Overlap Associates and Mending the Chasm to help us with this important work. Please follow this page to get important information about the project, how you can be involved and participate, and updates on the progress of this project.

  • Survey: We Want Your Input!

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    We would like to hear from you! We are looking for your feedback to help us finalize the Region's service standards. Service standards are guidelines that we use to make sure the Region is consistently providing great service to the people in our community. For example, when we are designing services, the service standards describe how we will collect feedback and how we will provide service to the community. Your input into the service standards will have an impact on how people interact with the different services from the Region and your participation in these sessions will help inform us to make future experiences better for you and everyone in our community!

    Take the survey now!

    Please take 10 minutes to tell us what you think. The survey is open until March, 8, 2024.

Page last updated: 21 Feb 2024, 09:32 AM