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Development services review

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This project has ended. Thank you to everyone who took part in the consultation.

The City completed a multi-year review of its development services, implementing improvements developed in consultation with community organizations, developers, residents and businesses. Better information, new digital tools for developers and an improved public consultation process are already showing early signs of success. City staff played an important role in identifying solutions across 18 priority areas.

The review identified two immediate areas for improvement: the site plan process and public consultation. Improvements suggested by the review will continue to be implemented throughout 2021, and staff will be assessing the effectiveness of their improvements at regular intervals. The full report can be found here.

The downtown Kitchener skyline light up at night.

Kitchener is going through an extraordinary transformation that can be seen happening all around us. To ensure we are in the best position possible to respond to exciting changes to the community we serve, the city is undergoing a review of our development services.

Development services include things like: customer front counter services for engineering, planning, transportation, building and economic development, building permits, building inspections, business development, downtown development, special events, land development planning, review and approvals (e.g. site plans, subdivisions, zoning by-law amendments, official plan amendments, condominiums, demolition control, consent, committee of adjustment, community planning, environmental planning, and heritage planning), transportation services (e.g. cycling, traffic calming, parking), and parks and open space planning.

We will use this page to share important project updates and engage with you as we seek to bring a greater focus, coordination and accountability to our development functions.

Kitchener is going through an extraordinary transformation that can be seen happening all around us. To ensure we are in the best position possible to respond to exciting changes to the community we serve, the city is undergoing a review of our development services.

Development services include things like: customer front counter services for engineering, planning, transportation, building and economic development, building permits, building inspections, business development, downtown development, special events, land development planning, review and approvals (e.g. site plans, subdivisions, zoning by-law amendments, official plan amendments, condominiums, demolition control, consent, committee of adjustment, community planning, environmental planning, and heritage planning), transportation services (e.g. cycling, traffic calming, parking), and parks and open space planning.

We will use this page to share important project updates and engage with you as we seek to bring a greater focus, coordination and accountability to our development functions.