The Region of Waterloo and Cities of Cambridge, Kitchener and Waterloo have chosen Neuron Mobility as the sole-operator of a shared e-bike and e-scooter micromobility program.
Download the Neuron app through your preferred app store to find e-bikes and e-scooters near you. You can learn more about renting a Neuron e-bike or e-scooter by visiting the Neuron Mobility Canada website.
Neuron Customer Service
If you are a Neuron user and require assistance, you can reach out directly to their customer service by calling 519-626-0347 or by e-mailing waterlooregionsupport@neuron.sg at any time.
Community Feedback
Region and City staff will be monitoring how the program is being received by the community, and will share updates with their respective Councils.
You can send questions about the program to sharedmicromobility@regionofwaterloo.ca.
FAQ
- How do I get started?
- Do I need to wear a helmet?
- How old do I need to be to rent a Neuron e-bike or e-scooter?
- Where can I ride?
- Where can I park?
- How much does it cost to use?
- How do I report an issue with a Neuron e-bike/e-scooter or the Neuron app?
- How do I report a misparked Neuron e-bike/e-scooter or unsafe riding?
- How much does this program cost taxpayers?
Who's Listening
Jason Leach
Senior Transportation Engineering Technologist
City of Cambridge
Alison Carlyle
Active Transportation Project Manager
City of Kitchener
Louise Finlay
Project Manager, Bikeways, Trails and Greenspaces
City of Waterloo
