Follow-Up Survey: On-Demand Elements
The Region of Waterloo and Metrolinx are working together to better meet the needs of travellers in and around the Region by developing new solutions in on-demand transit, with the objective of launching a pilot on-demand service in Breslau. These services typically include a mobile app that customers can use to request rides and see when their vehicle is arriving. Often, these services connect customers to other transit services and routes such as GRT buses, ION LRT or GO rail/bus service.
Building on the initial survey and activities carried out in the fall, we're now looking for your feedback on five design elements to inform the final design of the on-demand transit pilot in Breslau. These elements were developed based on input received from the community in our first survey, as the interviews with potential customers and other key stakeholders. The survey will be live until January 2, 2020 at 12:00am.
How long will the survey take? The entire survey will take approximately 15 minutes. Try your best to answer all of the questions in the survey, but you may skip those that don’t apply.
What should I do if I have any issues with the survey? If you have any questions, concerns, or accessibility requests for this survey, please contact Steve Krysak at Overlap (skrysak@overlapassociates.com) or William Towns at the Region of Waterloo (wtowns@regionofwaterloo.ca). Overlap Associates is a consulting firm specializing in human-centred design carrying out data collection and service design in partnership with the Region and Metrolinx.
Notice of Collection and Confidentiality: To the extent that the foregoing information constitutes personal information as defined in the Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990, chapter M.56 as amended, the information is subject to provisions of that Act and will be used to collect community feedback on the topics posted on this forum.
Survey information is collected by Overlap Associates on behalf of the Region of Waterloo (GRT) and Metrolinx for the purpose of designing an on-demand transit service for Breslau that reflects the unique requirements of project stakeholders, and will be accessed only by project team members from these organizations. It is collected pursuant to the Municipal Act, 2001, S.O.2001, c.25. Individual responses will be kept confidential. Aggregate survey data may be publicly disclosed as part of a summary report and/or supporting rationale for any service changes that may occur in the future. In certain circumstances, a representative of GRT may follow up with particular individuals and/or organizations for additional information related to the responses they provide.
Questions about the collection of personal information should be directed to grtinfo@regionofwaterloo.ca.