We are committed to being responsive to the needs of all people who work, live, and play within the City of Cambridge. To do this, we recognize the diverse needs of our residents and visitors and respond by striving to provide services and facilities that are accessible.

We would like to hear from you about how we can improve accessibility in our programs, services and facilities. 

Please complete the survey below before October 21, 2022. 

Your input is valuable and will help shape our 2023 – 2026 accessibility plan that will outline what we will do to prevent and remove barriers for people with disabilities.


Accessibility for Ontarians with Disabilities Act (AODA)

The plan will also outline our strategy to continue meeting the requirements under the AODA, 2005. Under the AODA, standards were developed in five areas to help identify what must be done to eliminate barriers for people with disabilities.

The five standards are:

  • Customer Service
  • Information and Communication
  • Employment
  • Transportation
  • Design of Public Spaces

Our accessibility plan will cover city facilities, services and public spaces. As Transportation falls under the Region of Waterloo it will not be included in this plan. Private businesses, their layout and services, are under the province's jurisdiction under the AODA and the Ontario Building Code.

What are disability barriers?

Under the AODA, a barrier is anything that prevents a person with a disability from fully participating in their community.

Barriers limit access:

  • To places and activities, because of the way it is designed
  • To the things people with disabilities can do
  • To the places they can go
  • Due to the attitudes of others towards them

If you require this document in an accessible format please visit Request for Accessible Format and Communication  

Learn more

Visit our Accessibility web page to learn more about accessibility initiatives.

Accessibility Plan 2023-2026

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Integrated Accessibility Standard : Customer Service


Customer service provided by the City of Cambridge includes experiences with City staff when interacting with things like events, recreation programs and Service Cambridge.


Think about your customer service experience with the City of Cambridge.

When have you experienced customer service with the City of Cambridge? Required

Integrated Accessibility Standard : Information and Communication


Information and communication through the City of Cambridge includes technology and signage, websites, printed materials and other City correspondence such as public meetings, and consultations.


Think about your experience with information and communication through the City of Cambridge.

When have you experienced information and communication from the City of Cambridge? Required

Integrated Accessibility Standard: Employment


Employment with the City of Cambridge includes opportunities for employment and volunteering , including our online applications.


Think about your experience with City of Cambridge's employment opportunity and information.

When have you explored or participated in any City of Cambridge employment opportunities (as described above)? Required

Integrated Accessibility Standards: Design of Public Spaces (Accessibility Standards for Built Environment)


City of Cambridge's Design of Public Spaces includes areas such as facilities, trails, playgrounds, sidewalks, pathways, roads, and parking.


Think about your experience with Design of Public Spaces in the City of Cambridge.

When have you come into contact with public spaces within the City of Cambridge? Required

Other Areas

Which category best describes you? Required